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Mask’s are only now required if you are unwell – please remain in your car, call reception to advise you have arrived in the car park and wait for the doctor to call you before you enter the clinic. If you are well you no longer need to wear a mask while inside the clinic, however you may wear a mask if that is your preference. Some of the doctors and staff will still wear a mask if they prefer to do so. We thank you for being supportive of wearing masks in the past.
New Patients – we are currently taking new patients to the clinic for only Dr Ishita Palit, Dr Robert Chu and Dr Ashraf Zakhary. You must live local to the clinic in the suburbs of Montmorency, Briar Hill, Greensborough and Eltham only. Please call our reception team on 9435 1144 to discuss further and make an appropriate first appointment. This will be an extended appointment.
AutoMed Systems – we are now using AutoMed for your Appointment reminder’s & confirmation, your Clinical Recall Reminder & your Results returned notification service. We will have one dedicated mobile phone number for this service. Please save this number as Sherbourne Road Medical Clinic.
Recall & Reminder service – all letters for your recalls and reminders are sent electronically via a text message. When you receive this text message from the clinic, we encourage you to read the message, and make an appointment if required.
Results service – When your results have been received by the clinic and your doctor has checked the result, you will receive a text message from the clinic to advise one of 3 actions:
1. No Action – if the results are normal and no further action is required. If your doctor has made a comment you will be advised in the text message.
2. Discussion of result required – if the result needs to be discussed, you will receive a text message to please call the clinic nursing team between 2-3pm Monday to Friday to discuss further.
3. Appointment required – you may need an appointment with your doctor to discuss these results. You will be advised to call reception and make an appointment.
Appointment reminders – All appointments are sent a reminder 48 hours before your appointment, please reply to this text message with YES to confirm or No to cancel. You may also call reception on 9435 1144 to reschedule.
Flu vaccinations for 2024 – They are now available to be booked with our nursing team, or with your doctor at your scheduled appointment. Please call reception on 9435 1144 to make a booking. We can also book your COVID Booster at the same time if you are eligible and wanting to do so.
COVID-19 Booster Vaccination 2024 – The clinic continues to participate in the Australian Government COVID-19 Booster Vaccination program. You will be eligible if you are aged 18 years and over. Pfizer boosters in 2024 will be available with the flu vaccination if you are eligible. Any further queries you may have please check the government website at https://health.gov.au
Cervical Screening – Self Test – Cervical Screening Self Test – How to guide
Process for patients with Respiratory symptoms – our protocol for patients who are suffering respiratory symptoms such as fever, cough, runny nose, sore throat is to call reception so you can be made an appropriate appointment. You will be asked to remain in your car and not sit in the waiting room until the doctor is ready to see you.
The reason we book patients this way is to reduce the risk of bringing infection into the clinic where many vulnerable patients may be. We want to keep you all safe and infection free as we can. We also need to protect doctors, nurses and administration staff who CANNOT WORK if they have any symptoms at all until they are free of symptoms and had a COVID negative PCR swab undertaken. We do not want to have to cancel appointments already booked due to this and inconvenience patients.
COVID-19 Positive test result – if you have received a positive test result to COVID-19 and you are a current patient of our clinic, you may call to make a Telehealth phone booking with a doctor to discuss oral anti-viral medications. RCH – Royal Children’s Hospital COVID-19 vaccination information video regarding children – https://www.youtube.com/watch?v=QZb87luSC3Q
Vax Facts – link to information videos regarding COVID-19 vaccination concerns – https://www.vaxfacts.org.au/
Eligibility for vaccination – you may use the following link to see your vaccine eligibility at any stage of the roll out – https://covid-vaccine.healthdirect.gov.au/